Vueling condemned for abusive practices in the event of flight delays or cancellations

The airline Vueling was recently condemned for its abusive practices in the event of flight delays or cancellations. This decision raises questions about the quality of services offered by airlines, and highlights the rights of passengers in such situations.

Vuelinga well-known airline on the European market, has been condemned following a decision by the European Court of Justice. Paris Commercial Court. After more than four years of proceedings, the court ruled that some of the company's clauses were unfair, in particular those concerning claims in the event of flight disruptions.

The Abusive Clause

At the heart of the dispute was a clause in Vueling's general terms and conditions stipulating that passengers who could not call on a third party to represent them during the 30 days following a flight delay or cancellation. This clause prevented passengers from hiring a lawyer or specialized firm to defend their case.

Intervention by RetardVol.fr

This case was brought before the courts by RetardVol.fra French company specializing in airline compensation, founded by Anaïs Escudié, a former member of the Paris Bar. Thanks to their initiative, the court recognized that this clause unfairly limited passengers' rights. As a result, Vueling was ordered to pay a total of 260 claims, representing almost 400 passengers.

Consequences for Passengers

This decision is a major victory for passenger rights. Vueling's conviction paves the way for a better protection and highlights the importance of vigilance when it comes to air transport contracts. Passengers can now obtain fairer compensation for disrupted flights without having to fear undue restrictions.

Comparison with other companies

This conviction is not an isolated case in the airline world. Other airlines such as Ryanair and Wizz Air have also faced criticism and legal action for similar practices. This underlines the need for stricter regulations to protect passengers.

⚖️ Court declaration	Vueling found guilty of unfair contract terms
✈️ Flight disruptions	Compensation for 260 cases, nearly 400 passengers
🚫 Restrictive Clause	Third-party access restricted for 30 days
🛡️ Third-party defence	Limitation deemed unfair to passengers
🤝 Intervention by RetardVol.fr	Company specializing in air compensation
👩‍⚖️ Anaïs Escudié	Founder of RetardVol.fr, former lawyer
🏆 Victory for Passengers	Greater protection against abusive restrictions
🌐 Other companies	Comparison with Ryanair and Wizz Air
📜 Strict regulations	Stricter rules needed to protect passengers

Frequently Asked Questions (FAQ)

Q: Why was Vueling condemned? The company was condemned for a clause deemed abusive, limiting passengers' rights to call on a third party to represent them after a flight delay or cancellation.

Q: What was the problem clause? The clause prevented passengers from using a lawyer or specialized firm for 30 days following a flight incident.

Q: Who brought the case to court? RetardVol.fr, a French company specializing in airline compensation, initiated the procedure.

Q: What are the consequences of this conviction? Vueling must compensate nearly 400 passengers affected by this unfair clause.

Q: How does this decision affect passengers? It strengthens consumer protection in the air transport sector, facilitating claims for disrupted flights.

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