United Airlines has set up a unique numerical sizing tool since March 2024 to help customers travelling in wheelchair. This innovation has already enabled more than 20,000 travelers to find aircraft adapted to their size. Accessible via United's app and website, this tool simplifies flight booking while increasing customer satisfaction. In addition to this breakthrough, United has formed a partnership with theUnited Spinal Association to further enhance the experience of passengers with reduced mobility.
United Airlines innovates with a digital sizing tool
March 2024, United Airlines has launched a revolutionary tool that has the potential to transform travel for wheelchair users. More than 20,000 customers are already using this ground-breaking tool to plan their flights, benefiting from a significant improvement in customer satisfaction of almost four points on the previous year.
A travel experience optimized for wheelchair users
Thanks to this new digital tool integrated into the mobile application and website united.comUnited Airlines simplifies the search for flights adapted to the specific dimensions of passengers' personal wheelchairs. Passengers can now more easily locate aircraft capable of accommodating their wheelchairs, minimizing the stress and uncertainty associated with this process. When fare differences are involved in choosing these adapted flights, United Airlines guarantees a refund after revision.
Other United initiatives to improve accessibility
United has a long-standing commitment to improving travel for people with disabilities. Notable improvements include providing mobile technology to ramp agents to better manage and handle wheelchairs on board aircraft. In 2023, United became the first U.S. airline to integrate Braille into its aircraft interiors, making travel more accessible for people with visual impairments.
The mobile application also provides tailored featuresThese include enhanced color contrast, information rearrangement and greater compatibility with screen-reading technologies such as VoiceOver and TalkBack. United's in-flight entertainment screens also offer a variety of accessibility options, including subtitles, text-to-speech controls and audio-described movies.
Collaboration with United Spinal Association
As part of its ongoing efforts to help passengers in wheelchairs, United has entered into a new collaboration with the United Spinal Association. This partnership aims to provide ongoing advice and support to improve the travel experience for customers requiring wheelchairs.
United's commitment to an accessible future
Innovations like the digital dimensioning tool are a significant step towards inclusive and accessible air travel for all. United Airlines, as part of its "United Next" growth plan, plans to obtain around 700 new aircraft by the end of 2032, all equipped with the latest entertainment and accessibility features. For more news on the aeronautical industry, discover the projects of Air Corsica or the mobile optimization of Flight-Report.
Simplifying travel for wheelchair users
| Criteria | Description |
| Digital tools | Sizes seats for flights |
| Launches | March 2024 |
| Number of Aides customers | Over 20,000 |
| Mobile Application | Available on united.com |
| Customer satisfaction | Improved satisfaction scores |
| Included features | Ramp with mobile technology, Braille on board |
| Visuale accessibility | Mobile application enhancements |
| External collaboration | Partnership with United Spinal Association |
| Objectif Futur | Braille on the entire fleet by 2026 |
| Refund Policy | For the price difference |
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